FAQ Online Zoom classes
You book the class by paying by credit or debit card. Then within 24hrs you get a link in your email. When the class starts you click on the link and you will get access to the class. It’s that easy.
If you don’t have a link you cannot join. If you come too early, too late or the wrong day, you cannot join, since there won’t be a class.
To get access to the classes you need to pay first. Once you have paid by debit or credit card you will get the Zoom link in your email within 24hrs. This link you can then use to access the classes, by just clicking on it.
- A computer or tablet.You can use a phone but it does not always work and you can have problems.
- A good internet connection, so you can listen to and watch the other students.
- A Camera, so the other students can see you. It’s very boring to talk to a black screen.
- A microphone, so you can speak to the other students and the teacher. It’s very hard to have a speaking class when you can’t speak.
- Speakers, so you can hear the teacher and the students.
- Zoom, the free software you need to access the classes (it’s a program like, skype, or messenger,…)
- A headset, you can usually use the microphone on your computer but there might be some echo.
- A quiet space with not too much noise, so you can focus on the class.
Yes, the same way if you want to talk on messenger, skype, whatsapp,… you need the program else it does not work and you cannot join the classes. Download it here.
The classes are in Local Prague Time (GMT +2). The world is round and different countries around the world have different times. Here you can find your GTM zone and time.
Don’t worry as an experienced teacher I have a very good idea of the level of my students. If the class is too easy I can change your level to a more difficult level. For example, from level 1 to level 2. Or maybe you think the class is too hard, I can switch you for example from Level 3 to Level 2.
If I think you need to switch levels, I will let you know. If you think you want to switch levels, just contact me.
No, all payments are processed through PayPal. In no way do I have any access to your banking details. Paypal does not share that information ever.
Yes you can book multiple classes at once. Just go to the Welcome lesson and there you have the option to pay for 1,2,3,5 or 10 classes in 1 go.
Once you have paid, you will get an email within 24hrs to get access to the class. So, don’t worry you will get the email soon. If not you can always contact me and ask for help.
You just have to click on it the day and time of the class. For example, you have class on Tuesday at 20.00 you can click on the link on Tuesday at 19.55 and get access to the class till 21.00 when the class finishes. Any other time you click on the link there won’t be a class. Like in the real world you cannot come to class on Sunday when the class is on Tuesday, or show up in class at 17.00 when you have class at 19.00.
Yes, if you have paid for the class you can come to the next class. Just remember you can’t keep on moving the class, you might take the space of someone who really wants to come to class. So, you can change dates 3 times, after that you will have to pay for a new class.
The class is open 5 minutes before it starts, for example 19.55 when the class starts at 20.00 The class closes 10 minute after start, so for example 20.10. Once the class is closed you can no longer join it. This is done so the students are in the class can enjoy it. It is not really fun in class when people keep coming and going.
So, if you arrive late, you can join the next class for free. Hopefully you will be on time the next class.
This means you arrived late to class. After 10 minutes the class is locked and you cannot join anymore. You can join the next class for free instead. Next time just try to be on time.
This means you came to class too early or too late. When the class starts at 20.00 Local time on a Tuesday and you come to class at 18.00 there won’t be a class. If you come Thursday there won’t be a class. This is just like in a real world class. You can’t just show up to a class whenever you want. There is a timetable, you come to class that day that time.
Yes, you do. It’s very boring to have a conversation to a black screen. Imagine you came to class with a bag over your head, how would the other students feel. Sometimes when your internet connection is too slow you can turn off your camera. The same if you do an exercise on your own, or if you need to go to the bathroom.
No, you don’t but it helps. Sometimes there is an echo when someone does not have a headset, and that can be disturbing to the rest of the class. You can just use the simple headset you use for your phone and plug it in the computer this should work.
Preferably yes. You can use a tablet and it should still be ok. With phones and some tables you might lose functionality. This means you might not be able to do everything the other students are doing in class.
Yes, that way I know your name and when you come to class I can let you inside. This is done to prevent unwanted people from coming into class and disturbing the class. If I see your name I know you are one of my students and I will let you enter the class.
The first thing is getting closer to your router (the box that gives you internet). If that does not work, try connecting your computer with a cable to the box. If that does not work, switch off your camera in class. If that does not work, talk to your internet company and see what is wrong or get a better internet connection.
No problem, you just join the class again with the same link and I will let you get back into the class.